1. Program Description

By opting into the Ekkuip Distribution SMS service, you agree to receive text messages related to customer support inquiries, order status updates, and logistical coordination for your purchases.

Note: This service is strictly for functional communication. Ekkuip Distribution does not use SMS for marketing or promotional offers.

2. Message Frequency

Message frequency varies based on your interaction with us. You will typically receive messages only when:

• An order is placed or updated.
• You initiate a support request.
• A representative needs to clarify delivery or pickup details.

3. Cost

While Ekkuip Distribution does not charge for this service, standard message and data rates may apply depending on your mobile carrier plan.

4. Opt-Out & Support

You have full control over your communication preferences:

To Stop: Text STOP to 519-953-1109 at any time. You will receive one final confirmation message, and we will no longer send SMS to that number unless you re-subscribe.

To Get Help: Text HELP to 519-953-1109 or contact our support team at help@ekkuip.ca.

5. Supported Carriers

This service is available to users on all major Canadian carriers. Ekkuip Distribution and mobile carriers are not liable for delayed or undelivered messages.

6. Privacy Policy

We value your privacy. Data obtained through the SMS program (your phone number and message content) will be used solely to fulfill your requests and improve our service. We do not sell or share your mobile data with third parties for marketing purposes. View our full SMS Privacy Policy for more details.