Ekkuip Distribution

1. Information We Collect When you interact with Ekkuip Distribution via SMS, we collect your mobile phone number and any information you provide within the text conversation (such as order numbers, address details, or support queries).

2. How We Use Your Information We use your mobile data exclusively for transactional and operational purposes, including:

• Responding to support inquiries and technical questions.

• Providing real-time updates on order status and shipping.

• Coordinating deliveries or pickups of equipment/products.

3. No Third-Party Sharing for Marketing Ekkuip Distribution maintains a strict policy regarding your mobile privacy. We do not sell, rent, or share your phone number or SMS consent data with third parties for their own marketing or promotional purposes.

Your mobile information is only shared with service providers (e.g., our SMS gateway provider or delivery couriers) to the extent necessary to deliver the messages or the goods you have requested.

4. Data Security and Retention We implement industry-standard security measures to protect your information from unauthorized access. We retain your mobile records only as long as necessary to provide you with support or as required by Canadian tax and business record-keeping laws.

5. Your Rights At any time, you may request access to the personal information we hold about you or request that we delete your contact information from our active support database by emailing help@ekkuip.ca.